FAQ
Questions overseas employers ask us
Do we need a UK company to run UK payroll?
Not always. If you have a UK entity we run a standard PAYE scheme. If you don't, you may need a DPNI or NI-only scheme, we set up and operate the right one for your situation. If your employee works for a UK business that isn't their employer, such as a UK client they're placed with, that business may have to run PAYE instead.
How quickly can you onboard us?
If you already have a PAYE scheme, we can typically run your first payroll within one pay cycle, often within a week of receiving complete information. For a new scheme, we submit your HMRC registration within 2 to 3 business days of the engagement being signed and our identity checks being complete; HMRC then send your references by letter, and the timing varies. The wait doesn't block your payroll, HMRC's own rules let us run payroll and file once the references arrive. Specialist DPNI schemes take longer: we estimate 4 to 8 weeks at HMRC, and that is our own estimate, not an HMRC figure. See the DPNI timeline.
What about employer National Insurance and pensions?
We calculate employer NI on every run where it's due, and your auto-enrolment pension duties are included on every plan: assessing staff each pay period, enrolling them, the statutory letters, contribution uploads, your declaration of compliance, and re-enrolment every three years. Auto-enrolment is a legal requirement of employing people in the UK, not an optional extra, so we don't charge separately for it. Managed and our overseas plans go further and cover the discretionary side too: choosing or switching scheme, salary sacrifice, and answering your employees' pension questions directly.
How do we send you payroll data securely?
Identity documents come through our identity-check provider's secure link, or another route we agree with you, never by ordinary email. When we need documents from you, we may send you a private upload link. It works once, expires after no more than 14 days and accepts up to 10 files. Your files and their names are encrypted in your own browser before they leave your device, using a key that only Onshore Partners holds, so our hosting provider cannot read them. Our privacy notice says where they are held and for how long. Please send completed forms and payroll information through the private upload link we send you, or another secure route we agree with you.
Are you cheaper than a global EOR platform?
For companies that simply need UK payroll run correctly, yes, usually significantly. EOR makes sense when you need a third party to legally employ your staff; for everything else, we're the leaner, more personal option. See what an Employer of Record costs per employee, against running your own payroll.
We already use a payroll provider, is switching painful?
No. Your PAYE scheme stays exactly as it is, we take it over rather than starting again. You introduce us to your current provider, we collect the year-to-date figures and pension records, and we check our first run against the old numbers before anything goes out. There's no charge for the handover.
We're in a different timezone, how does support work?
Send us data or questions any time, you don't have to be online when we are, and we reply within one UK business day, usually much faster. If you want to talk live, ask for a call and we will fix a time.